Complaints Policy – MICAP - MI Capital Research

The following has been printed solely for on 21 November 2024, and should not be relied upon by any other party Try MICAP for free Login No notifications Welcome back Adviser Tools Overview Investment Listing Filter Compare Build Portfolios Save your Research Your Activity Log Activity Log FAQ MICAP Reviews Review Process MICAP Impact Scores Digital Application Forms Adviser Services Panel Support Services Client Reporting Market Information Overview EIS/SEIS Market Snapshot VCT Market Snapshot Enterprise Investment Scheme (EIS) Seed Enterprise Investment Scheme (SEIS) Venture Capital Trusts (VCTs) Social Investment Tax Relief (SITR) Tax Treatment (EIS, SEIS, VCT, SITR) Business Relief (BR) Investment Objectives Key Risks
Complaints Policy Our clients are at the heart of our business and delivering an outstanding service at all times is what we strive to do. However, we recognise that from time to time we may give you cause to make a complaint. We treat any complaint very seriously and aim to resolve all complaints fairly and promptly. If you feel dissatisfied with any aspect of our service, please contact us at 0203 422 0100 or complaints@micap.com. We will immediately carry out an investigation of your complaint and will provide a written response.
The MICAP Impact Assessment process is based on the Manager’s answers to our Impact Assessment Questionnaire, which may not be verified or audited by MICAP. The resultant MICAP Impact Scores should not be taken as financial advice or a complete and comprehensive analysis of the risks of investing in the investment, which are usually set out in the Information Memorandum, Prospectus or Brochure supplied by the Investment Manager. Alternative and unquoted investments are inherently high risk and invested capital is at risk. Tax ramifications may vary depending on the investor's personal circumstances. MI Capital Research Ltd is an Appointed Representative of Thornbridge Investment Management LLP (FRN: 713859), which is authorised and regulated by the Financial Conduct Authority.

Our clients are at the heart of our business and delivering an outstanding service at all times is what we strive to do. However, we recognise that from time to time we may give you cause to make a complaint. We treat any complaint very seriously and aim to resolve all complaints fairly and promptly.

If you feel dissatisfied with any aspect of our service, please contact us at 0203 422 0100 or complaints@micap.com. We will immediately carry out an investigation of your complaint and will provide a written response.

The MICAP Impact Assessment process is based on the Manager’s answers to our Impact Assessment Questionnaire, which may not be verified or audited by MICAP. The resultant MICAP Impact Scores should not be taken as financial advice or a complete and comprehensive analysis of the risks of investing in the investment, which are usually set out in the Information Memorandum, Prospectus or Brochure supplied by the Investment Manager.

Alternative and unquoted investments are inherently high risk and invested capital is at risk. Tax ramifications may vary depending on the investor's personal circumstances. MI Capital Research Ltd is an Appointed Representative of Thornbridge Investment Management LLP (FRN: 713859), which is authorised and regulated by the Financial Conduct Authority.